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CUSTOMER PORTAL

Give your customers a self-service channel

TRILAY ERP+ gives each customer a web space to review their product catalog and price lists, submit orders, review documents and control their customer account and balances.

Fewer manual requests, more autonomy for the customer
The customer relationship challenge

From manual requests to a customer self-service channel

When customers request prices, documents or balances by phone and email, the sales team spends time on repetitive tasks and the information is not always up to date.

Without a customer portal

Manual service and repetitive requests

  • Price and stock inquiries by phone or email.
  • Documents and balances sent manually.
  • Orders taken through different channels.
  • Account statements prepared on request.
  • Little autonomy for the customer.
With TRILAY ERP+

Customers with access to their own information

  • Their own catalog and price lists.
  • Documents, balances and customer account online.
  • Orders submitted by the customer.
  • Account statements available.
  • Fewer repetitive administrative tasks.
Access, catalog and orders

Connect every customer with the sales workflow

The portal relies on internal customer management and gives authorized access to each one.

Access

Authorized browser access

  • Authorized user for each customer
  • Access to their own information
  • General and contact information
  • Review of related transactions
Catalog

Review their own products and prices

  • Product catalog
  • Assigned customer price list
  • Availability information
  • Data connected to the ERP
Orders

Submit orders from the portal

  • Orders submitted by the customer
  • Products, quantities and terms
  • Integration with the sales workflow
  • Updated order status
Customer account and documents

More customer autonomy, less administrative work

01

Customer account and balances

Review of balances, outstanding documents and up-to-date account statements.

02

Documents and supporting records

Invoices, delivery notes and associated documentation available to the customer.

03

Completed and pending payments

Review of payments and balances; the recording is done in the internal workflow.

Part of the same ERP

Connect customers with the sales workflow

The portal information stays linked with the internal sales and invoicing workflow of the same ERP.

  • Sales and invoicing
  • Accounts receivable
  • CRM
  • Price lists and inventory
  • Accounting
Frequently asked questions

Frequently asked questions

Can the customer see their account?
Yes. From the portal, the authorized customer reviews their customer account, documents, balances and payments, always based on information from the same ERP.
Does it replace the sales team?
No. It is a self-service channel that complements the sales operation; submitted orders are integrated into the sales workflow for confirmation.
Is the information the customer sees up to date?
Yes. The portal shows information linked to the ERP — products, price lists, documents and balances — with no duplicate data entry.
Explore more

Related features

Give your customers autonomy with TRILAY ERP+

Request a demo and we will show you how the portal integrates catalog, orders, documents and customer account.